Hershey Entertainment & Resorts

During my summer internship as a Guest Experience Attendant in the Hersheypark Leadership Development Internship, I worked directly with guests to help create positive and memorable experiences throughout their visits. My responsibilities included welcoming guests, answering questions, assisting with ticket and Season Pass needs, managing stroller and wheelchair rentals, and helping resolve guest concerns. I also learned to use the Galaxy ticketing system and became familiar with the daily operations and procedures of the Guest Experience Department.